Πολιτική επιστροφής χρημάτων
REFUND & RETURNS POLICY – MORVIELLE
At MORVIELLE, we are committed to ensuring your complete satisfaction.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
• Be unused and unworn
• Be in its original condition
• Include all original tags
• Be in the original packaging
• Be accompanied by proof of purchase
To initiate a return, please contact us at:
Returns must be requested and approved before being sent back. Items returned without prior authorization will not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
If your return request is approved, we will provide detailed return instructions. Where applicable, a return shipping label will be issued.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery at:
Include photos of the item and packaging so we can assess the issue and resolve it promptly.
Non-Returnable Items
The following items cannot be returned:
• Perishable goods
• Custom or personalized products
• Personal care items
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards
If you are unsure whether your item qualifies, please contact us before making a return request.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
-
Request and complete a return
-
Place a new order once your return is approved
This ensures quicker processing and availability.
European Union – 14 Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
Items must remain unused, unworn, with tags attached, and in original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you regarding approval.
If approved:
• Refunds will be issued to your original payment method
• Processing may take up to 10 business days
• Additional time may be required by your bank or card provider
If more than 15 business days have passed since approval, please contact:
Se você quiser, agora eu posso:
-
🔒 Deixar ainda mais “blindado” contra cliente abusivo (muito importante pra enxoval)
-
🛏️ Ajustar com cláusula específica para roupa de cama (questão de higiene, que é importante no UK)
-
🇬🇧 Adaptar 100% alinhado com UK Consumer Rights Act